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The
Presenter: Phil Baudin
Phil
Baudin of Professional
Services Group in Vancouver has a strong background
in services marketing with management experience at IBM
and marketing experience at a variety of professional services
firms. Through his consulting he has developed a unique
training and coaching service for those in relationship
businesses. His clients include national and regional firms
in law, accounting, and investment services.
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Phil Baudin |
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The
Topic: Relationships Affect Performance - The Key Steps
to Building Strong Client Relationships
In
business, we need to know how to build strong relationships
with all our clients: employees, peers, managers, and
external clients. But too often, we see our role as completing
tasks for clients rather than building strong client relationships.
How do you build strong relationships? Leaders do it naturally,
but for the rest of us, there is little available on how
to develop this important skill.
Through
research and experience, Phil Baudin has developed a model
that outlines the key steps to building successful long-term
client relationships. This model goes well beyond the current
service-based approach taken by many of us and explores
how to develop two other critical areas of a client relationship
- the personal relationship and the value relationship.
What
will you learn?
In
this lively and participative session, you will learn:
- Why
strong relationships are more important now than ever
before
- The
most common mistakes we make in client relationships
- How
to deconstruct a client relationship and focus on improving
it
- How
to continually create more value for your performance
improvement client
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Registration
Details
Cost:
Guests $25 cash or cheque. Members free.
Date
& Time:
Tuesday, March 9, 2004, 5:30-8:00 p.m. Light dinner provided,
5:30-6 p.m. More networking time at approx. 7:45 p.m.
Venue:
Plaza 500 Hotel, 500 W. 12th Ave., Vancouver - SW corner
of 12th & Cambie. (Enter parking from 12th, or park
at the nearby City Square Mall.)
To
register:
email Margy.Hayden@ICBC.com,
subject "ISPI March 9," by March 4. If you register
but have to cancel, please let us know.
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