ROVING REPORTER: Ramona Materi

Check out our conference photo album, courtesy of Roving Reporter and faithful member, Ramona Materi.

Click here to go to the Conference Photo Album.

ROVING REPORTER: Phil Mentacos

Magnetic Service: Increasing Productivity Through Great Partnerships - This was my favourite session; it was also my first. Further, it was on a topic which I am most passionate about: customer service. The speaker, Chip Bell (Senior Partner, Performance Research Associates Inc.), enthusiastically and with great energy and humour, shared many examples of what service/product providers do to win not only commitment and loyalty from customers, but... [click here to read more of Phil's report]

ROVING REPORTER: Don McIntosh

The fact that the International Conference was here in Vancouver was a wonderful opportunity. In spite of that, I had my qualms about signing up for the conference because of other commitments and I was not sure what I would get out of it. My qualms were unfounded... [click here to read more of Don's conference memories]

Don's other reports include:

How do you want to learn today? - Connie Cassarino and Ginger Swope, IBM

Avoiding Performance Technology Myopia - Joe Durzo

Wow! Where Did That Come From? - Peter Honebein