Lisa
O'neill is just about to go into her third year as a senior member of a dynamic
training team at eBay's global customer support center in Burnaby. She has focused
on Performance Improvement since 1995, when as an application specialist for Creo
Products Inc. she was asked to move to their Product Training Group. Lisa
has completed her Masters in Online Learning at Royal Roads University. She chose
to focus her Master's thesis on an applied project that dedicated time to the
pre-development work/schema for a learner-Centered EPSS (Electronic Performance
Support Systems). This path allowed her the opportunity to dedicate herself to
Learner-Centered Instructional design. Much of the conference, course and self-study
that followed opened her up to a much broader range of application for learner
centered courseware truly focused on "leaving no learner behind". By
delving deep into Electronic Performance Support Systems, it allowed Lisa to shift
some of her thought processes to consider just in time performance improvement.
When asked what her favourite project was in performance improvement
she says, "Building a virtual Printing Plant that took learners on a tour
of the facility and imbedded Q&A throughout the tour. It allowed me the opportunity
to utilize my passion for online learning/technology based training and create
something that was both education and a lot of fun to tour." Lisa
has been attending random ISPI sessions off and on for a few years but full fledged
membership came just a few months ago. On recalling "favourite sessions"
she said, "I did enjoy the session we attended on Surviving the Project.
It ties back into my need for "props" while I'm engaged in the opportunity
to discuss with my peers different ways of overcoming challenges". Lisa
is looking forward to attending the ISPI conference coming up in April. Areas
of Expertise: Implement
and evaluate technical course curriculum and assessment methods; develop and deliver
online courseware and blended training solutions; analyze and revise provincial
trades programs; design, produce and manage multimedia publication projects; design
& develop electronic performance support. | 
