What
kind of work are you doing now in the performance improvement field?
I
work for the eBay North American Support Center as a Trainer. For the past two
years, my focus has been around New Hire Training for new support reps. The training
involved technical skills on the computer, as well as soft skills around Diplomacy,
Customer Service, and Service Quality. How
long have you been in the performance improvement field?
I have
focused on Performance Improvement since 1995, when as an application specialist
for Creo Products Inc. I was asked to move to their Product
Training Group. Is
there anything you would like to share about your personal training and education
that you have taken in the performance improvement field?
I chose to focus my Master's thesis on an applied project that dedicated
our time to the pre-development work/schema for a learner-Centered EPSS. This
path allowed me the opportunity to dedicate myself to Learner-Centered Instructional
design. Much of the conference, course and self-study that followed opened me
up to a much broader range of application for learner centered courseware truly
focused on "leaving no learner behind". By delving deep into Electronic
Performance Support Systems, it allowed me to shift some of my thought processes
to consider just in time performance improvement. What
aspect of performance improvement are you most passionate about?
See
above… Job Aids, online tools and resource development. What
has been your favourite project in performance improvement?
Building
a virtual Printing Plant that took learners on a tour of the facility and imbedded
Q&A throughout the tour. It allowed me the opportunity to utilize my passion
for online learning/technology based training and create something that was both
education and a lot of fun to tour. What
skill set have you built in performance improvement?
I have implemented
and evaluated technical course curriculum and assessment methods; developed and
delivered online courseware and blended training solutions; analyzed and revised
provincial trades programs; designed, produced and managed multimedia publication
projects; designed & developed electronic performance support. How
long have you been an ISPI Vancouver member?
I've attended random
sessions off and on for a few years but full fledged membership came just a few
months ago. What
are your favourite ISPI Vancouver sessions you've attended?
I did
enjoy the session we attended on Surviving
the Project. It ties back into my need for "props" while I'm engaged
in the opportunity to discuss with my peers different way of overcoming challenges. How
are you keeping up with your professional development in the performance improvement
field?
I'm looking very forward to attending the ISPI
conference coming up in April. That should give me a good kick start for the
year ahead. What
is/are your favourite websites for performance improvement information?
This
is a trick question…: http://www.pignc-ispi.com/ Read
any good books lately?
The Americans by Jack Kerouac | 
