Registration *New*
Please use our online registration system to register for all ISPI Vancouver events. Just follow the link provided with each event listing - and please register by the date shown.

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Refund Policy *New*
A full refund, less a $25 processing fee will be issued for cancellations submitted in writing to the ISPI one week prior to an event or workshop. Substitute attendees are permitted up to the day of the event or workshop; member/non-member rates will be applied. Refunds cannot be completed online - instead, send an email to registration@ispi-van.org.

SAY CHEESE!

Plan to join us on December 7th, join us for an array of guest speakers and our next ISPI Cracker Barrel. To jump directly to registration details, click here.

What's a Cracker Barrel? Cracker Barrels are a long-standing ISPI tradition. A Cracker Barrel features several presenters running simultaneous table discussions. At a Cracker Barrel we have several presenters, and they will all repeat their sessions 3 times. That means you get to pick the 3 presenters you most want to hear!

As your host for the evening, I encourage you to carve time in your schedule to join us for some nibbles of cheese and nuggets of learning. You can be guaranteed an interactive, informative and fast-paced evening.

Here are our presenters - just click the names to jump to their topics:
Kathi Irvine
Morena Beaulieu and Jennifer Lamb
Alvin Chok
Ken Bellemare
Tami Reilly

Information plus Technology does not equal Communication When it Comes to Communicating Change

Poor communication is consistently one of the top three reasons major change efforts fail to produce the intended results. Join Kathi Irvine and learn the importance of timing, channels and content of communication to ensure their organization is up to the challenge of leading and managing significant change. Kathi's presentation will demonstrate in a mini case study format how a major organizational change can be communicated. The emphasis will be on when to start communicating, the best channels for communication (none of which are websites or email) and the content based on outcomes not intentions.

Kathi Irvine

Kathi Irvine is a core consultant with Sundance Consulting and is an accomplished facilitator and presenter with strong skill in helping organizations maximize their employees' success during change. For over 20 years Sundance has guided organizations in a variety of industries and countries to achieve successful change through our integrated approach which weaves strategy, change and transition together with strong, effective communication.

Performance Improvement Through a Better User Experience

What should a performance improvement specialist know about usability? Morena Beaulieu and Jennifer Lamb will share a fewa tips on ensuring desired performance through usability principles, whether you can affect product development or not.

Highly usable products (such as manuals, job aids, training materials, websites and applications) are easy to learn and remember, efficient, satisfying and visually pleasing, and allow users to quickly recover from errors. By identifying and fixing usability flaws, user performance is improved through:

• Reduced learning time
• Increased proficiency
• Greater productivity
• Improved quality
• Greater user satisfaction

Assessing Employee Effectiveness Using 360 Gap Analysis

Using a quick diagnostic approach, you can easily determine if an employee is effective in peforming his/her role in the organization. By systematically analyzing the relevant performance attributes (Key Performance Indicators) relating to the employee's job outcome, you can have an in-depth understanding of each employee's effectiveness profile. Alvin Chok will show you how this can be easily done. The approach looks at three main categories of performance attributes: Expertise, Communication, Approach. With a better understanding of the employee's effectiveness profile, you can provide a more targeted training program or specific guidance in coaching/mentoring the employee.

Eliminating Boring Presentations – Ten Ready-To-Use Ideas to “Bore No More”

Are your workshops and presentations causing "death by PowerPoint"? Join Ken Bellemare for this fast paced and interactive session and walk away with an understanding of how easy it is to bore people and lose their attention. Through this presentation - that most definitely will not use PowerPoint - Ken will offer ten ready to use strategies.

Ken Bellemare of Communication Magic has had a passion for training, teaching and coaching throughout his adult life. He has a fine reputation as an innovative and dynamic trainer/facilitator who keeps his audience engaged and aware with teamwork and communication. He has worked extensively with Dr. Sivasailam Thiagarajan (Thiagi), a world leader in experiential learning through the use of games and interactive activities. Ken was the instructor for 'Creating Magic Moments in Learning', offered previously through UVIC's Certificate in Adult and Continuing Education (CACE) program.

GO Get Organized!

What does being organized mean to you? You have more time for thoughtful performance consulting? More time for research? Better performance improvement solutions? Your customers get better service? Less stress and more time off? Join Tami Reilly to learn about original new tools and techniques for time management. You'll walk away with practical tips you've never heard before; the more efficient you are, the more you can accomplish and achieve! It's not about having a clean desk; it's about finding whatever you need in ten seconds or less.

Tami Reilly is Founder and President of GO Get Organized and has spent the last seven years developing products and services that organize an entrepreneur´s office to work more effectively yet more simply. Not only is the success of her business important, but she also makes it a part of her daily business life to help others achieve their goals too. Tami has a completely original, seriously effective approach to time management and productivity.